VoIP telephony
ICT Vision designs, deploys and maintains your telephony system. From audit to number porting, from configuration to training: you stay in control, we manage the complexity.
ISDN is being phased out.
Remote working is now a reality we have to deal with. AI transforms calls into actionable data.
Yet the majority of Belgian SMEs are still using a telephone system that hasn’t changed in 15 years. The result: missed calls, unclear bills, lost conversations, and a system that nobody understands.
ICT Vision transforms your telephone into a modern, intelligent tool. SIP trunks, extensions, AI transcription, analytics: we manage the entire process. And most importantly: your numbers, your systems and your data belong to you. We train you and put you in the driving seat.
Does your business have a telephony problem?
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“Our telephone costs are too high.”
Free audit of your bills. Average savings of 30–50% by switching to VoIP.
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“We’re missing calls.”
Automatic switchboard, call queues, smart call forwarding to mobiles. Zero missed calls.
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“We’re still on an ISDN or analogue line.”
Seamless migration, number portability, zero disruption.
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"Working from home makes everything more complicated."
Softphone on PC and smartphone, same number everywhere. Office, home, on the move: no difference.
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"Our service provider is unreachable."
Complete takeover with transfer of ownership. Just one number to call. Always.
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“We want to make the most of our call data.”
Automatic transcription, AI summaries, sentiment analysis, sales coaching. Every call becomes actionable data.
Types of service
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Full deployment
Needs assessment and call flow analysis. Network audit (bandwidth, QoS). Solution architecture and budgeting. SIP trunking and number portability. PBX/UCaaS configuration and extension provisioning. Voice quality testing and validation. User training and documentation. Ongoing maintenance.
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Technology migration
Your telephone system is still running on analogue or ISDN lines that are reaching the end of their lifecycle. We manage the transition: number portability, parallel operation during migration, and a seamless final switchover.
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Takeover
Is your current service provider no longer responding? Are your numbers blocked by an operator? We carry out a complete reset: number recovery, reconfiguration, restoration of service, and restoration of access. You can manage your system with peace of mind, whilst we provide long-term maintenance.
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Included in every service call
platform consultancy and recommendations, QoS configuration, PBX/UCaaS deployment, supply and provisioning of handsets, headsets and softphones, number porting and SIP trunks, user and administrator training, comprehensive documentation.
Platforms
- IP PBX: Feature-rich, standalone telephony for SMEs. Intuitive interface, controlled costs. You own the system.
- Teams Telephony For businesses on Microsoft 365. Direct Routing or Operator Connect. Unified collaboration.
- UCaaS WebRTC Browser-based click-to-call, CRM integration. Ideal for sales and customer service teams.
Deployment types
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Fixed IP phones
Offices, reception, meeting rooms. Colour display, PoE, BLF keys.
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Outdoor
Car parks, terraces, construction sites, event venues: Access points (terminals) suited to weather conditions and long distances.
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Softphones
Windows application / Android or iOS smartphone app for remote working and mobility.
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DECT IP
Wireless solutions for warehouses, hospitals and retail outlets. Inter-base roaming.
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SIP intercoms
Access control and remote door opening
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Automatic switchboard (IVR)
Voice greeting, interactive menu, intelligent call forwarding
AI integrated into your telephone
Every call becomes actionable.
Automatic transcription: Calls transcribed in real time, viewable, searchable and exportable. GDPR-compliant.
Smart summary: AI extracts key points, decisions and actions. Automatically sent by email or to your CRM.
Analytics and coaching: Volume, duration, customer sentiment, detected keywords. Concrete data for sales coaching.
Sectors
- Offices and services
- Industry and logistics
- Retail and commerce
- Health and medical
- Hospitality and catering
- Education
- multi-site and franchise operations
Technology partners
- 3CX
- Wildix
- Microsoft Teams
- Zoom Phone
- Yealink
- Snom
- Jabra
Why ICT Vision?
- Platform neutrality We are experts in the leading UCaaS and PBX platforms on the market. No brand imposition, no hidden commissions. Recommendations tailored to your size, usage and budget.
- End-to-end responsibility From the audit to number porting, from handset configuration to training: a single point of contact. Our competitors often stop at simply supplying licences.
- Expertise across the voice chain From the SIP trunk to the telephone extension, via the PBX and QoS: we manage every link in the chain. If quality drops, we know where the problem lies and we fix it.
- Local support and responsiveness A direct line of communication, with almost immediate assistance. No cumbersome support tickets, no chatbots, no waiting.
- You retain ownership Unlike fully managed models where the provider retains control, we train you and hand over the reins. Your numbers belong to you. So does your system. You can switch providers tomorrow without having to start from scratch.
What this means in practice
What this actually means:
30–50% savings on your phone bill. Zero missed calls thanks to the AI switchboard, mobile call forwarding and smart queues. HD quality (G.722, Opus). Total mobility: the same number everywhere. Every call transcribed, summarised and analysable.
Our commitments
- Voice quality validated by post-deployment MOS tests
- Support provided within 2 hours (on working days)
- Number portability guaranteed: your numbers remain yours
- Satisfied or reconfigured: adjustments at no extra cost if necessary
Certifications
Certified partner of the leading VoIP and UCaaS platforms SIP trunk partners selected for reliability and coverage BIPT compliance (Belgian telecoms regulations) GDPR compliance (call data and recordings) Voice security: TLS/SRTP encryption, SBC, anti-fraud protection Certified User
Get a free telephony audit
Within 48 hours, our experts will analyse your current setup, your bills and your usage. You’ll receive a report with practical recommendations and an estimate of potential savings, with no obligation.
Frequently asked questions
The cost depends on the number of users, the platform chosen and the handsets. Expect to pay between €10 and €25 per month per user, all-inclusive (platform + SIP trunk + maintenance).
Yes, always. Number portability is a right in Belgium (regulated by the BIPT). We manage the entire process without any interruption to service.
Better. HD codecs (G.722, Opus) offer superior quality to the traditional telephone network, provided that QoS is correctly configured.
Automatic failover: calls are redirected to mobiles and a dual SIP trunk. Your phone remains operational.
Yes. We set up Direct Routing or Operator Connect with a SIP trunk to make and receive external calls directly in Teams.
Between 1 and 4 weeks, depending on the complexity. We run both systems in parallel (old and new) to ensure zero downtime.
Yes. Transcription is enabled with the consent of the parties (announced at the start of the call). The data is processed on European servers, encrypted, and deleted in accordance with your retention policy.
The caller speaks naturally (“I’d like to speak to the accounts department”) instead of listening to a keypad menu. The AI understands the request in French, Dutch, English or German and routes the call automatically.
A traditional operator simply sells lines. We design, deploy, secure and maintain your telephony system from start to finish. And most importantly: you retain ownership of your numbers and your system.